“I’ve been on the phone every second”: Ariana Grande responds to backlash over ticket resellers for tour

Ariana Grande has addressed her fans about problems with ticket resellers for her upcoming Eternal Sunshine Tour. She wrote that she has been on the phone as much as she can to try to fix the issue. Fans had complained because many tickets went to resellers instead of ordinary fans. Some people said they could not buy tickets because resellers bought them all quickly. This made fans feel hurt and upset.

Ariana Grande said her team is working on making more tickets available to fans instead of letting scalpers have the tickets. She said,

"I've been on the phone every second of my free time fighting for a solution. i hear you and hopefully, we will be able to get more of these tickets into your hands instead of theirs."

She also said,

"i just wanted you to know that my team and i see it and that i care very much and we will do, and are doing everything we can."

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What Ariana Grande said and what steps she is taking

Ariana Grande said she has been on the phone every second of her free time. She said she is fighting for a solution. She said,

"I hear you and hopefully, we will be able to get more of these tickets into your hands instead of theirs."

Her message also said her team is trying to work with people in the ticket system. She wants ways to limit resale or scalper advantage. She said sometimes big-ticket sites or secondary markets make it hard for fans who want tickets.

Her team is exploring what they can do. Ariana Grande recognized that many wanted tickets but could not get them. She said she cares and that she intends to protect fans.

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Wider context

After Ariana Grande’s message, many fans responded. Some said they appreciated that she spoke out, and some said they were still frustrated. Others asked for clear updates. Some fans wanted more transparency about which tickets are released and when.

An user @imnotpopbase commented,

"ariana is so mature and kind for trying to fix the situation instead of ignoring it. down with ticketmaster!"

Another user @impxrfectforyou wrote,

"they don’t call her the peoples princess for nothing"

The user @impxrfectforyou commented,

"certain artists wouldn’t even bat an eye at this situation, as long as the money goes to their pockets but ariana actually cares abt her fans"

The tour Eternal Sunshine is highly anticipated. Fans are excited for live shows again. Because of that, ticket demand is very high, and when demand is high and supply is limited, resellers often get involved. This is common with big tours.

Ticket resellers buy many tickets early so that they can resell them at higher prices. This can hurt regular fans. Many people think more rules or protections are needed so that fans can buy tickets at fair prices.

Some concerts and promoters have tried using systems that verify buyers or limit resale. Others try to hold back some tickets just for regular fans. Some artists give presales to fan club members. But none of these is perfect.

Ariana Grande’s message adds to the ongoing discussion about fairness in the music and concert business. Fans, artists, managers, and ticket companies are all in the mix. People are asking who is responsible and how to fix reselling abuses. Many other artists have faced similar problems. Big demand, bots, scalpers, and resale markets make it hard for some fans to get tickets. It is a cycle that often repeats when an artist is popular.

Ariana Grande’s response shows she is aware of fans’ frustration. She seems committed to trying to fix ticket resale issues. She has said she will keep trying and will stay involved. Whether those efforts will make a big difference remains to be seen. But for now, her fans know she is listening.