Is Crazy Burger still open after its appearance on Gordon Ramsay's Secret Service?

Crazy Burger Cafe and Juice Bar faced potential closure when Gordon Ramsay arrived for his Gordon Ramsay's Secret Service investigation. The Narragansett, Rhode Island, restaurant had operated successfully for nearly three decades under the leadership of the owner, Michael Maxon. However, pandemic-related financial struggles threatened to shut down the beloved local establishment by summer 2024.

Episode 14 of Gordon Ramsay's Secret Service showcased the restaurant's dire situation. The show follows Ramsay as he goes undercover to identify problems before revealing his identity to help struggling businesses. Crazy Burger had gained fame after Guy Fieri's 2009 "Diners, Drive-Ins and Dives" visit, but mounting debts and declining customer numbers put survival at risk.

The restaurant's dedicated staff, including eight-year veteran line cook Norma Jean and ten-year server Kansas, worried about their workplace's future. Despite their loyalty and hard work, management issues and financial pressure created uncertainty about whether the establishment would survive. Ramsay's intervention came at a critical moment when the business needed immediate help to avoid permanent closure. Crazy Burger survives and is open for customers after its appearance on Gordon Ramsay's Secret Service.

How is Crazy Burger faring after being on Gordon Ramsay's Secret Service?

Michael Maxon opened Crazy Burger in April 1995, building a reputation for quality food over 29 years. The business thrived after gaining national attention through television exposure. The COVID-19 pandemic devastated operations. Maxon stopped taking personal paychecks for months while borrowing money to maintain operations. Monthly losses reached thousands of dollars.

Customer numbers dropped by approximately 50% during this period. Staff members expressed concerns about management structure and organizational problems affecting daily operations. Crazy Burger remains open and operational in 2025. The restaurant has successfully weathered its financial crisis following Ramsay's intervention. The establishment now operates at 144 Boon Street in Narragansett, maintaining its position as a community favorite. Management has implemented structural improvements to address previous organizational weaknesses.

Customer service has improved due to the option of online ordering and reservation systems. Customers can browse menus, place orders, and book tables by selecting the party size and preferred times directly on the website.

The restaurant has expanded its event hosting capabilities after Gordon Ramsay's Secret Service. Birthday parties, baby showers, office functions, and private celebrations are now regular offerings. Special promotional events align with national food holidays. National Cheeseburger Day on September 18 and National Coffee Day on September 29 draw additional customers.

These initiatives demonstrate improved marketing strategies and customer engagement compared to pre-show operations.

The restaurant’s staff retention and development

Key personnel have remained with the business through its transition. Long-term employees such as Norma Jean and Kansas provide operational continuity.

Jermaine continues pursuing his culinary ambitions while working as a line cook. His relationship with Maxon as a mentor figure has strengthened the workplace culture. The retained staff expertise helps maintain food quality standards while supporting business growth.

Crazy Burger successfully survived its appearance on Gordon Ramsay's Secret Service. The restaurant transformed from near closure to renewed community engagement through improved management and modernized operations. The establishment's recovery demonstrates how professional guidance can address fundamental business problems. Customers can now enjoy the same local favorite with enhanced service and operational efficiency. Ramsay's intervention proved effective in saving another struggling restaurant while preserving jobs and community connections.

Trending

You can watch Gordon Ramsay's Secret Service on Tuesdays on Fox and stream it the next day on Hulu.

×

Was this article helpful?

Thank You for feedback