Venmo, the American mobile payment application, has been reported not working for several hours by more than 37,000 users. According to the users, the disruption seems to be large-scale. They have reported issues with accessing the mobile app, and they also faced problems with logging in through the website and other functions related to their payment account.According to reports from Downdetector, there was a sudden spike in their graph, which suggests that there were issues on the application's backend or the network. The reports began around 3:50 p.m. Pacific Time. Downdetector revealed that the reports climbed from 4,000 to 37,000 in just 40 minutes.Additionally, users have made complaints saying they cannot use the app at all, while others report that they can access it from time to time.What were the main problems faced by Venmo users?Here is a breakdown of the main problems that were faced by Venmo users when the mobile payment app was down.62% of the reports were related to the application. Most of the users complained about how they cannot access the app. Some say that they cannot open the application, while others complain about how the application is refusing to authenticate their sessions. Others reported that the app froze while they were trying to make their payments, as well as during the verification process.19% of the users reported issues with the payment. Some reported that the app crashed, which caused failed transactions. A few others complained that their payments were declined or incompletely processed.The other 19% of the complaints were related to the website. Since the app was not working, people decided to try the Venmo website to make their payments, but faced the same issue. They complained about problems related to logging into their accounts. They also faced issues with the website taking too long to load and problems with accessing their dashboards.In addition to the above complaints, other users have also reported that they were being logged out of the application repeatedly, and they were stuck in login loops. Some reported failed verification checks, meaning that the main system was affected during the outage. Users complained that this issue with the app caused them to stop finishing their time-sensitive tasks.Venmo experienced a major outage, with over 37,000 users unable to access the app or website. Most users faced problems opening the app, making payments, or logging in. The sudden spike in reports suggests a large-scale backend or network failure.Also read: PayPal and Venmo down across the US: Users report widespread outages on money transfer apps